Legal

  • This page provides the legal transparency for our online presence in accordance with § 5 TMG (German Telemedia Act).
    Business Name:
    Play B by Andrea BenindeBusiness Consulting

    Owner / Responsible Person:
    Andrea Nicola Beninde

    Business Address:
    Lortzingstraße 8, 40667 Meerbusch, Germany

    Contact Information:
    Phone: +49 160 680 2300
    Email: andrea@playb.eu
    Website:www.playb.eu

    VAT Identification Number (according to § 27a German VAT Act): DE455533358

    Professional Liability Insurance:
    Information will be provided upon request.

    Online Presences (in accordance with § 5 TMG):

    Responsible for content according to § 55 Sec. 2 Interstate Broadcasting Treaty (RStV): Andrea-Nicola Beninde (address as above)

    Platform of the EU Commission for Online Dispute Resolution (ODR): https://ec.europa.eu/consumers/odr We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

  • Last updated: September 25, 2025

    1. Controller
    Andrea Nicola Beninde
    Lortzingstraße 8
    40667 Meerbusch, Germany
    Email: andrea@playb.eu
    Phone: +49 160 680 2300
    LegalNotice:https://www.playb.eu/imprint

    2. Data Protection
    We take your privacy seriously. This Privacy Policy explains what personal data we collect and how we use it in accordance with the EU General Data Protection Regulation (GDPR).

    3. What Personal Data We Collect
    We may collect and process the following categories of data:

    • Contact information (name, email, phone)

    • Payment and billing data (via secure third-party providers)

    • Account information (Skool, ScoreApp, Substack, etc.)

    • Data entered into Human Design tools (eg, date, time, and place of birth)

    • Usage data (via cookies, analytics, and tracking tools)

    4. Purposes of Processing
    We process your data for the following purposes:

    • To provide and improve our services (courses, coaching, consulting)

    • To manage customer accounts and community access

    • For secure online payments and delivery of digital products

    • To send emails and updates (with your consent)

    • For analytics, conversion tracking, and optimization

    • To comply with legal obligations

    5. Legal Basis for Processing
    Processing is based on Art. 6 GDPR:

    • (a) Consent

    • (b) Contract performance

    • (c) Legal obligations

    • (f) Legitimate interest

    6. Cookies and Tracking
    We use cookies and similar technologies. You can manage your preferences via the cookie banner. We use:

    • Squarespace Analytics

    • Google Fonts

    • LinkedIn Insight Tag

    • Pinterest Day

    • Facebook/Meta Pixel (optional)

    • Skool, ScoreApp, Substack integrations

    • Zoom for online sessions and recordings

    • Stripe / PayPal for payment processing

    • Stan Store (for digital purchases and checkout)

    • Zapier (for automation and data connection across tools)

    7. Email Marketing, Automation & Data Management Tools

    We use the following services to communicate with users, manage subscriptions, automate internal workflows, and process user data securely and in compliance with the GDPR:

    a) KIT (ConvertKit)
     We use ConvertKit (operated by ConvertKit LLC, USA) to manage subscriber data, send newsletters, and deliver automated email sequences.

    • Data is processed in the United States.

    • We have signed a Data Processing Agreement (DPA) with ConvertKit.

    • Data transfers are governed by the EU–US Data Privacy Framework and the European Commission's Standard Contractual Clauses (SCCs).

    • You may unsubscribe from our emails at any time using the link provided in every email.

    • We use a double opt-in process to ensure valid consent for communication.

    b) Zapier
     We use Zapier (Zapier Inc., USA) to automate tasks and transfer data securely between platforms (e.g., from ScoreApp or Stan Store to ConvertKit or course platforms).

    • Zapier acts as a data processor under GDPR.

    • Data is transferred and stored in the U.S. with appropriate safeguards (SCCs).

    • No sensitive data is processed through Zapier.

    c) ScoreApp
     We use ScoreApp to deliver quizzes and personalized scorecards.

    • When completing a quiz, you provide personal details (e.g., name, email, quiz answers), which are used to generate your result.

    • These responses are securely processed and may be connected to our email system via Zapier.

    • Data is hosted in accordance with GDPR-compliant standards.

    d) Stan Store
     We use Stan Store to sell digital products, consultations, and services.

    • During checkout, customer data (name, email, payment info) is collected and processed.

    • Payments are processed securely through integrated providers such as Stripe or PayPal.

    • Stan Store operates under GDPR and SCCs for any international data transfers.8. AI Tools
      For selected course participants and internal processes, we may use:

    • ChatGPT & Custom GPTs (OpenAI)

    • Claude (Anthropic)

    • Mid-journey (for visual creation)

    Adobe Firefly (for design work)
    No personal data is shared with these tools without consent.

    9. Rights of Data Subjects
    You have the right to:

    • Access your data

    • Request rectification or deletion

    • Restrict processing

    • Object to processing

    • Withdraw consent

    • Lodge a complaint with the authority

    10. International Transfers
    Some of your data may be transferred to providers in the U.S., including:

    • ConvertKit (KIT)

    • Zapier

    • Stan Store

    • ScoreApp
      These transfers are governed by the EU–US Data Privacy Framework or Standard Contractual Clauses (SCCs), as required by GDPR.

    11. Data Retention
    We retain your data only as long as necessary for the purposes described or as required by law.

    12. Updates
    We may update this Privacy Policy. Please review this page regularly for the latest information.

    🔗 The German version is shown on the German-language website and mirrors this structure and content.

  • Last Update: 6. October 2025

    Table of contents

    • Validity of the GTC

    • Contact and service details

    • General Information on Offers and Orders

    • Ordering Process and Conclusion of Contract

    • Contract Text and Contract Language

    • Prices and Shipping Costs

    • Payment Methods and Terms

    • Delivery, Availability of Goods

    • Digital Contents

    • Digital Services

    • Subscriptions

    • Sale of Vouchers

    • Sale of Tickets

    • Promotional vouchers

    • Copyright and Rights of Use

    • Instructions on Withdrawal

    • Warranty and Liability

    • Change of GTC

    • Final provisions

    • Consumer Dispute Resolution

    • Additional Provisions

    1. Validity of the GTC

    • The following General Terms and Conditions (hereinafter referred to as "GTC") shall apply exclusively to the business relationship between Play B by Andrea Beninde, Business Consulting Owner / Responsible person: Andrea Nicola Beninde Address: Lortzingstraße 8 40667 Meerbusch Germany (hereinafter referred to as "Vendor") and the purchaser, who is hereinafter referred to as "Customer", of the Vendor's products.

    • Deviating terms and conditions of the Customer shall not be accepted, even if the Vendor fulfils his/her contractual obligations without objection, unless the Vendor expressly agrees to the validity of the Customer's deviating terms and conditions.

    • All personal terms apply equally to both genders. For reasons of better readability, the simultaneous use of masculine and feminine forms of language has been dispensed with.

    • A "Consumer" within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to his commercial nor to his independent professional activity.

    • "Entrepreneur" within the meaning of the GTC is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or self-employed professional activity.

    • "Product" within the terms and conditions refers to any goods, services, and other performances offered by the seller, including any accessories and accompanying documentation, which are subject to the contract between the seller and the customer according to the product description provided by the seller to the customer or other agreement.

    • Regardless of the terminology used in the GTC, such as "Vendor", the legal classification of the contract and the applicable statutory regulations are always determined by the legal requirements of the respective types of contracts. These GTC do not limit the statutory definitions and regulations in any way.

    2. Contact and service details

    3. General Information on Offers and Orders

    • The presentation of the products in the shop, on websites and in digital printed brochures or catalogues or comparable product presentations of the Vendor does not constitute a legally binding offer, but an invitation to place an order and thus the offer of the Customer.

    • Customers are responsible for ensuring that the details they provide are accurate and for notifying any changes to the Vendor if they are necessary for the Vendor's fulfilment of the contract. In particular, Customers are responsible for ensuring that the e-mail and delivery addresses they provide are accurate and that any obstructions to receipt for which Customers are responsible are taken into account accordingly (e.g. by checking the spam folder of the email software used).

    • Customers are requested to carefully read and observe the instructions during the ordering process and, if necessary, to use the available support functions of their software and hardware (e.g. magnification or read-aloud functions). Required information will be appropriately identified as such by the Seller for the Customers (e.g. by optical highlighting and/or asterisk signs). Until the order is submitted, the Customers can change and view the product selection and their entries at any time, as well as go back in the ordering process or cancel the ordering process altogether. For this purpose, the Customers can use the available and common functions of their software and/or end device (e.g. the forward and back buttons of the browser or keyboard, mouse and gesture functions on mobile devices). Furthermore, unwanted entries can be corrected by canceling the ordering process.

    4. Ordering Process and Conclusion of Contract

    • The Customer can select from the products offered in the Vendor's assortment to the Customer and collect them in a so-called shopping basket. In the selection within the shopping basket, the product selection can be changed, e.g. deleted. Otherwise, the customer can initiate the completion of the order process.

    • By clicking on the button that concludes the ordering process, the Customer makes a binding offer to the Vendor to purchase the products in the shopping basket.

    • A contract between the Customer and the Vendor may also be concluded by e-mail. The Customer may transmit a binding offer to the Vendor by e-mail or, in the event of the transmission of a binding offer by the Vendor, accept it by e-mail.

    • A contract between the Customer and the Vendor may also be concluded by means of information provided in a contact form. The Customer may submit a binding offer to the Vendor by means of a contact form or, in the event that the Vendor submits a binding offer, accept it by means of a contact form.

    5. Contract Text and Contract Language

    • The Vendor saves the text of the contract and makes it available to the Customers in text form (e.g. by e-mail or printed with the delivery of the order). The Customer can print the text of the contract before submitting the order to the Vendor by using the print function of his browser or the save function for web pages in the last step of the ordering process.

    • The contractual language is English, contracts can be concluded in this language.

    6. Prices and Shipping Costs

    • All prices are final prices. The seller is subject to the sales tax small business regulation and therefore does not specify sales tax, or VAT.


    7. Payment Methods and Terms

    • Unless otherwise agreed, payments shall be made without discounts, reductions or other rebates.

    • When using financial institutions and other payment service providers, the terms and conditions and data protection information of the payment service providers also apply with regard to payment. Customers are requested to observe these regulations and notes as well as information within the framework of the payment process. This is particularly because the provision of payment methods or the course of the payment procedure may also depend on the agreements between the Customer and financial institutions and payment service providers (e.g. agreed spending limits, location-restricted payment options, verification procedures, etc.).

    • The Customer shall ensure that the Customer fulfills the conditions incumbent upon the Customer, which are necessary for successful payment by means of the selected payment method. This includes, in particular, sufficient coverage of bank and other payment accounts, registration, legitimation and authorization with payment services and confirmation of transactions.

    • If the Vendor assigns its payment claim against the Customer to payment service providers, the payment with debt-discharging effect can only be made to the respective payment service provider. The contractual obligations of the Vendor towards the Customer, in particular the performance and warranty obligations, observance of withdrawals as well as contractual ancillary obligations shall not be affected by the assignment.

    • Credit card payment - When placing an order, Customers provide their credit card details. The Customer's credit card will be charged immediately after completion of the order and after the Customer's authorisation as the legitimate cardholder.

    • PayPal - The payment is made through the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal") by means of the type of PayPal payment provided by the seller or selected by Customers. Customers are redirected directly to PayPal at the end of the order process. The terms of use of PayPal apply, which can be viewed at https://www.paypal.com/uk/legalhub/home and will be communicated to the Customer during the payment process.

    • PayPal Express - The customer pays the amount owed by means of the PayPal transaction.

    • Stripe - The use of Stripe may require registration for this payment method, depending on the selected payment methods. The payment transaction is carried out on the basis of Stripe's terms and conditions, which are also communicated to the Customer during the ordering process. Further information and conditions: https://stripe.com/de.

    8. Delivery, Availability of Goods

    • The ordered goods will be delivered to the specified delivery address, unless otherwise agreed.

    • If a payment service provider is used with whom a delivery address is deposited and this delivery address is notified to the Vendor as being decisive for the ordered delivery through the use of the means of payment by the Customer, the goods shall be delivered to the deviating delivery address.

    • The Provider delivers digital products (such as downloads, blueprints, and online course materials) and provides access to services (such as coaching, consulting, live calls, and community memberships) electronically. Delivery is made to the email address specified by the Customer during the order process, unless otherwise agreed. The Customer is responsible for ensuring that the specified email address is correct and that receipt of digital deliveries (eg, emails, download links, access data) is technically possible and not prevented by spam filters or storage limits.


    9. Digital Contents

    • "Digital Contents" is content such as software, video as well as audio content, e-books or apps if it is provided digitally, e.g. as a download or stream (i.e. not delivered on data carriers such as CDs or Blu-Rays).

    • The provisions of these GTC apply accordingly to the sale of Digital Content.

    • Digital Contents are provided to the Customer in the form of a download possibility.

    • Digital content is delivered to the buyer in the form of a continuous stream of data, referred to as a "Streaming".

    • Digital content is sent to the Customer by e-mail to the e-mail address provided.

    • Digital Contents are provided immediately after purchase, at the latest within 24 hours.

    • The Vendor is entitled to subsequently adapt and change Digital Contents, provided that this is necessary for the Vendor (e.g. updates of a technical nature, corrections of a linguistic nature or compelling legal reasons which make an adaptation of contents necessary) and is reasonable for the Customer and the contractual use of the Products as well as the contractual equity are not impaired.

    • The Customer will be informed expressly and with reasonable advance notice before the possibility of accessing the purchased Digital Content expires.

    • For the use of the Digital Content, access to the Internet as well as common and usual display options that are reasonable for the Customer (e.g. a browser or PDF display software) are required. The Vendor assumes no responsibility for any impediments to accessing or retrieving Digital Content if such impediments are the responsibility of the Purchaser (this applies in particular to the Purchaser's access to the Internet).

    • The Provider offers Human Design blueprints, consulting, coaching sessions, live calls, and memberships as part of the digital content and digital services. These products and services are provided for personal development and business support purposes. They do not replace professional legal, medical, or financial advice. The Customer remains responsible for their own decisions and results. No guarantee for specific outcomes is given.


    10. Digital Services

    • "Digital Service" means a service that allows the Customer, who is a Consumer, to create, process, store or access data in digital form; or a service that allows the sharing of or any other interaction with data in digital form uploaded or created by the Customer or other users of that service.

    • The provisions of these GTC shall apply accordingly to Digital Services.

    • The Provider offers digital services such as online courses, consulting sessions, coaching, live calls, community memberships, and related business design support. These services are intended for personal development and entrepreneurial support. They do not replace legal, medical, or financial advice. The Customer remains responsible for their own decisions and results. No guarantee for specific outcomes is given.


    11. Subscriptions

    • Unless otherwise stated in the respective offer, the Subscription Period is one month.

    • Unless a different renewal period is specified or otherwise agreed within the scope of the product description, the Subscription Contract is automatically renewed by one month (auto-renews) unless it has been effectively terminated.

    • "Subscription" is understood to mean the regular purchase of products or other services by "Subscribers" (how Customers are referred to under Subscription Agreements) within the framework of an ongoing contractual relationship (also referred to as a "Subscription Agreement") for a defined period of time (also referred to as a "Subscription Period").

    • Unless otherwise stipulated in the respective offer, the period of notice is one month (customer must cancel at least 1 month before renewal).

    • A Subscription Agreement obliges the Vendor to deliver the services covered by the Subscription Agreement or to perform other services at the agreed times or intervals and within the agreed subscription period. The details of the individual Subscriptions are specified in each case with their respective offers.

    • Termination shall be effective as of the next service or delivery due date or the next service or delivery within the Subscription Period.

    • Subscriptions are billed in advance at the beginning of each Subscription Period.

    • The right to termination of the Subscription Agreement for good cause is reserved in accordance with the statutory provisions.

    • Subscription contracts can be terminated in text form (e.g. e-mail).

    • Cancellation can also be made via the user account (if available).


    12. Sale of Vouchers

    • These GTC apply accordingly to the sale of vouchers embodying material or monetary values.

    • The Customer will be provided with the possibility to download the ordered vouchers.

    • The ordered vouchers will be sent to the Customer at the e-mail address provided.

    • The ordered vouchers are provided to the Customer as output on the screen.

    • The Provider offers vouchers that can be redeemed for products and services specified by the Provider. Vouchers are transferable but may only be redeemed once. Cash payment of the voucher value or exchange for other vouchers is excluded. Vouchers are valid for three years from the end of the year in which the voucher was purchased.


    13. Sale of Tickets

    • These GTC apply accordingly to the sale of tickets.

    • The Customer will be provided with the possibility to download the ordered tickets.

    • The ordered tickets will be sent to the Customer at the e-mail address provided.

    • These Terms and Conditions apply accordingly to the sale of tickets, admission passes, or similar authorizations for events organized by the Provider. Purchased tickets are transferable unless otherwise specified in the respective offer. Unless otherwise agreed, tickets are valid only for the event and date specified. In the event of cancellation by the Provider, the purchase price will be refunded.


    14. Promotional vouchers

    • "Promotion Vouchers" are vouchers which are issued free of charge by the Vendor within the scope of, for example, promotional campaigns (e.g. discount vouchers with percentage or fixed discounts). In contrast, vouchers that embody a certain monetary or material value and are purchased by the Customer as a product shall not be considered Promotion Vouchers.

    • Promotion Vouchers can only be accepted on the terms and conditions communicated, subject to restrictions, e.g. validity for certain product groups, frequency of use and, in particular, only within the specified time limit.

    • Unless otherwise stated, Promotional Vouchers cannot be combined with other Promotional Vouchers.

    • Unless otherwise stated, the Promotional Vouchers issued to recipients may not be transferred to third parties.

    • Promotion vouchers issued by the Vendor may only be redeemed with the Vendor.

    • Unless otherwise stated, Promotion Vouchers can only be redeemed prior to completion of the order process.

    • If an amount remains to be paid after a Promotional Voucher has been redeemed, this can be settled using the payment options offered by the Vendor.

    • If a Promotion Voucher exceeds a value of goods, it will only be taken into account up to the value of the goods without any payment of the remaining amount.


    15. Copyright and Rights of Use

    • The products distributed by the seller, including copyright-protected content associated with the products such as photographs, images, graphics, videos, or instructions, are protected by intellectual property rights (particularly trademark and copyright law). The usage and exploitation rights belong to the seller or the respective rights holders. Customers commit to recognising and respecting these protection rights.

    • The Customer shall receive the non-exclusive rights to use the acquired products for purposes in accordance with the contractual agreement. Otherwise, use and exploitation of the products is not permitted. In particular, copyrighted products of the Vendor may not be reproduced, distributed, made publicly available or in any other way made available to third parties on the internet or intranets. Public reproduction, duplication or other further publication are not part of this contract and are therefore prohibited. Copyright notices, trademarks and other legal reservations may not be removed from the products unless this is necessary for the contractual use of the products or is permitted by law.

    • The seller expressly reserves the right to use the products for commercial text and data mining. Text and data mining is the automated analysis of one or more digital or digitised works to derive information, particularly about patterns, trends, and correlations. In particular, the products may not be used for the development, training, programming, improvement and/or enrichment of AI systems (including but not limited to generative AI systems) that can directly or indirectly output content (whether copyright-protected or not). Furthermore, the buyer undertakes to take reasonable and necessary measures to ensure that the purchased products are not subjected to text and data mining. This includes, for example, incorporating appropriate notices into their own terms of use and ensuring that employees are appropriately instructed (especially regarding digital content). The details depend on the type of product and the nature of its use.

    • If the products are subject to a specific licence of use, the Customers shall be informed about the licence of use. In this case, the provisions of the licence of use shall apply before these GTC.

    • The rights granted are limited to private use purposes and do not include business or corporate use.

    • If the Vendor performs in advance, the granting of the rights of use to the Customer shall only be provisional and shall only become effective when the Customer has paid the complete purchase price of the relevant Goods.

    • The copyright notices and proprietary notices (for example the "Copyright" symbol ©) attached or otherwise connected with the products within a reasonable and legally recognised scope shall be respected and the rights of use granted shall only apply as long as the aforementioned notices and notations are not removed or otherwise rendered unrecognisable. Unless the removal or obscuring takes place within the scope of the ordinary or intended use of the products.


    16. Instructions on Withdrawal

    • The information on the right of withdrawal for Consumers can be found in the Vendor's instructions on withdrawal.

    • The provisions of these GTC do not limit the statutory rights of withdrawal, cancellation, termination, warranty, and defects as well as other mandatory rights of the Customer and their related payment and other claims, and are subordinate to these rights.

    • Customers can access the Vendor's instructions on withdrawal at the following Internet address: https://www.playb.eu/legal#withdrawal


    17. Warranty and Liability

    • The warranty (liability for defects) and liability for other poor performance are subject to statutory provisions, except as otherwise provided.

    • The Vendor may limit the warranty in the case of Customers who are consumers if it has specifically informed the Customers thereof and the limitation of the warranty is expressly and separately agreed and this agreement is provided to the Customer on a durable medium.

    • The Vendor shall not be liable for the Customer's Internet connection or the software and hardware used by the Customer or any disruptions caused by them to the conclusion or performance of the contract between the Customer and the Vendor.

    • The Vendor shall be liable for damages without limitation insofar as the cause of the damage is based on intent or gross negligence. Furthermore, the Vendor shall be liable for the slightly negligent breach of essential obligations, the breach of which endangers the achievement of the purpose of the contract, for the breach of obligations, the fulfilment of which makes the proper performance of the contract possible in the first place and on the compliance with which the customer regularly relies (cardinal obligations) or in the case of agreed guarantee commitments. In this case, however, the Vendor shall only be liable for the foreseeable, contract-typical and expectable damage. The Vendor shall not be liable for the slightly negligent breach of obligations other than those mentioned above. The above limitations of liability shall not apply in the event of injury to life, limb or health, for a defect following the assumption of a guarantee for the quality of the product and in the event of fraudulently concealed defects. Liability under the product liability law remains unaffected. Insofar as the Vendor's liability is excluded or limited, this shall also apply to the personal liability of employees, representatives and vicarious agents. In all other respects, claims for damages by the Customer shall be excluded. The above liability provisions shall also apply to claims for damages by the Customer under the Vendor's statutory warranty.

    • The limitations of warranty and liability obligations as well as shortening of deadlines in this respect shall not apply to claims for damages and reimbursement of expenses of the Customer, goods that have been used in accordance with their customary use for a building and have caused its defectiveness as well as to existing update obligations in the case of contracts for digital products.

    • The limitations of the warranty and liability obligations as well as the shortening of the relevant periods shall not apply in the case of mandatory consumer recourse claims of the Customer. This shall apply in particular in the event of claims for damages and reimbursement of expenses by Consumers, in the event of a shortening of the time limit in the case of products which have been used for a building in accordance with their customary manner of use and have caused the defectiveness thereof, and in the event of any updating obligations in the case of contracts for digital products.

    • The Provider’s offers include consulting, coaching, programs, memberships, Human Design blueprints, digital products, and related services. These are intended for personal development and business support only. They do not constitute medical, therapeutic, legal, or financial advice and are not a substitute for professional advice from qualified specialists. The Provider does not guarantee specific results or outcomes. The Customer remains fully responsible for their own decisions, actions, and results arising from the use of the Provider’s services and products. Any implementation of strategies, insights, or recommendations is at the sole risk and responsibility of the Customer.


    18. Change of GTC

    • The Vendor reserves the right to amend these GTC in the case of long-term debt relationships (i.e. contracts running over a longer period, within the framework of which services and/or counter-services are provided) at any time with effect for the future in the following cases: a) if the amendment serves to bring the GTC into line with applicable law, in particular if the applicable legal situation changes; b) if the amendment serves the Vendor in complying with mandatory court or official decisions; c) if entirely new services or service elements as well as technical or organizational processes require a description in the GTC; d) if the amendment is solely advantageous to the Customers.

    • In the case of Customers who are Entrepreneurs, changes can also be made in addition to the cases mentioned, provided they are reasonable, appropriate, and objectively justified for the Customer.

    • Customers will be informed of amendments to these Terms and Conditions in text form, for example by email or by notice on the Provider’s website.


    19. Final provisions

    • The legal relationship between the Customer, insofar as the Customer is an entrepreneur, and the Vendor shall be governed exclusively by the laws of the Federal Republic of Germany, to the exclusion of the UN Convention on Contracts for the International Sale of Goods.

    • The place of jurisdiction shall be at the Vendor's (registered) office if the Customer is an entrepreneur, a legal entity under public law or a special fund under public law or if the Customer does not have a general place of jurisdiction in the Vendor's country of business. The right of the Vendor to choose another admissible place of jurisdiction will remain unaffected.

    • For consumers, the statutory provisions on applicable law and jurisdiction apply.


    20. Consumer Dispute Resolution

    • We are not willing and not obliged to participate in any dispute resolution proceedings before a consumer arbitration board.


    You can turn to the following consumer arbitration board to settle the dispute:

     The Provider is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

    Additional Provisions

    • If the Provider offers community platforms (e.g. Skool, group calls, or online memberships), participation is voluntary. Customers agree to treat all other participants with respect and to refrain from discriminatory, offensive, or unlawful behavior. The Provider reserves the right to exclude customers from community areas if they violate these rules.

    • The Provider’s proprietary methods, frameworks, and concepts (including but not limited to the Co-Creation Model, Essence Framework, and Human Design interpretations) remain the intellectual property of the Provider. Customers may apply these concepts for their personal or business development but may not reproduce, teach, or market them as their own intellectual property.

    • Content shared by the Provider on websites, social media, newsletters, or other channels is intended for general information and inspiration. It does not constitute binding consulting, individual recommendations, or guarantees of results.

  • You have the right to withdraw from this contract within 14 days without giving any reason.

    The cancellation period is 14 days from the date of conclusion of the contract.

    To exercise your right of withdrawal, you must inform us (Play B by Andrea Beninde Business Consulting, Owner: Andrea Nicola Beninde, Lortzingstraße 8, 40667 Meerbusch, Germany, Email address: andrea@playb.eu) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form for this purpose, but this is not mandatory.

    To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the cancellation period has expired.

    Consequences of revocation

    If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund.

    Exclusion or premature expiry of the right of withdrawal

    The statutory right of withdrawal applies only to consumers within the European Union (EU) and the European Economic Area (EEA). Consumers residing outside these regions do not have a statutory right of withdrawal. For digital content not supplied on a physical medium (eg, downloads, blueprints, chart creator results) the right of withdrawal expires once the provision of the digital content has begun after the consumer has given their express consent and acknowledged their loss of the right of withdrawal. For services (eg, consulting, coaching, live calls, programs), the right of withdrawal expires once the service has been fully performed, provided that performance began with the consumer's prior express consent and acknowledgment of the loss of the right of withdrawal.

    Sample cancellation form

    (If you wish to cancel the contract, please fill out this form and return it.)

    To

    Play B by Andrea Beninde Business Consulting Owner: Andrea Nicola Beninde Lortzingstraße 8 40667 Meerbusch Germany, Email address: andrea@playb.eu

    I/we (*) hereby revoke the contract concluded by me/us (*) for the

    Purchase of the following goods (*)/commission of the following service (*)

    ______________________________________________________

    ______________________________________________________

    Ordered on (*) ____________ / received on (*) _________________

    _______________________________________________________

    Name of the consumer(s)

    _______________________________________________________

    Address of the consumer(s)

    _______________________________________________________

    Signature of the consumer(s) (only if notification is made on paper)

    _________________________

    Date

    (*) Delete as appropriate.

  • Andrea Nicola Beninde
    Play B by Andrea Beninde
    Lortzingstraße 8
    40667 Meerbusch
    Germany
    📩 Email: andrea@playb.eu
    📞 Phone: +49 160 680 2300

    We are committed to transparency and will respond to any legal or data protection inquiries in a timely manner.

  • We use the Cookiebot consent management platform (CMP) by Usercentrics A/S to obtain, store, and document user consent regarding cookies on this website. This ensures our compliance with the legal requirements of the EU's GDPR and ePrivacy Directive.

    Cookiebot automatically blocks non-essential cookies until you provide your explicit consent. You can adjust your preferences at any time via the “Cookie Settings” link in the website footer.

    Provider: Usercentrics A/SHavnegade 391058 Copenhagen, Denmark
    Privacy Policy: www.cookiebot.com